Dear Smartbottle Community,
We want to keep you informed about recent changes affecting our U.S. customers. Due to new U.S. customs regulations effective August 29, 2025, all international shipments, regardless of value, now require prepaid duties before crossing the border. This marks a significant change from the previous $800 duty-free threshold.
To maintain transparency, we need to implement a 35% increase in shipping fees to cover the mandatory prepaid duties required by U.S. Customs and Border Protection.
Our commitment to providing high-quality, sustainable hydration solutions remains unchanged. We're exploring every avenue to resume smooth operations to the U.S. market as quickly as possible. We deeply value our U.S. customers and appreciate your patience during this transition period.
Our customer service team remains available to answer any questions you may have about these changes. We'll continue to provide updates as we work to bring Smartbottle back to your adventures soon.
Best regards,
The Smartbottle Team
For more information, please go to Canada Post website: https://www.canadapost-postescanada.ca/cpc/en/support/campaign/shipping-to-us-duty-updates.page
