Important Update: Changes to U.S. Shipping & Duties

Dear Smartbottle Community,

We want to keep you informed about recent changes affecting our U.S. customers. The United States imposed a new 50% tariff on a broad range of Canadian goods effective August 22, 2026.

Due to the current tariff situation between the U.S. and Canada, the increased costs mean we're temporarily unable to ship orders to the U.S. We're truly sorry for the inconvenience this may cause.

For customers with existing orders, we're offering two options:

1. Hold your order — we'll keep your parcel on file and ship it out as soon as the tariff situation is resolved.
2. Cancel and refund — we'll process a full refund to your original payment method right away.

Our customer service team will be reaching out to affected customers individually over the coming days to confirm your preferred option. If you'd like to let us know your choice sooner, please feel free to reach out to us directly.

Smartbottle's commitment to providing high-quality, sustainable hydration solutions remains unchanged. We're exploring every avenue to resume smooth operations to the U.S. market as quickly as possible. We deeply value our U.S. customers and appreciate your patience during this transition period.

Our customer service team remains available to answer any questions you may have about these changes. We'll continue to provide updates as we work to bring Smartbottle back to your adventures soon. We sincerely apologize for this disruption and truly appreciate your patience. We can't wait to serve you again soon!

Best regards,