Dear Smartbottle Community,
We want to keep you informed about recent changes affecting our U.S. customers. Due to new U.S. customs regulations effective August 29, 2025, all international shipments, regardless of value, now require prepaid duties before crossing the border. This marks a significant change from the previous $800 duty-free threshold.
Please expect an additional 7 to 14 business days for U.S. Customs to process the parcel, on top of the regular shipping time.
Our commitment to providing high-quality, sustainable hydration solutions remains unchanged. We're exploring every avenue to resume smooth operations to the U.S. market as quickly as possible. We deeply value our U.S. customers and appreciate your patience during this transition period.
Our customer service team remains available to answer any questions you may have about these changes. We'll continue to provide updates as we work to bring Smartbottle back to your adventures soon.
Best regards,
The Smartbottle Team
