Shipping & Returns

Frequently asked questions

Where does Smartbottle™ ship to?

We currently ship to the following countries:

US

Canada

Japan

Germany

Philippines

United Arab Emirates

What is Smartbottle™'s Return Policy?

We would be happy to accept returns of any unused Smartbottle™ product* in its original packaging within 30 days of the purchase date. Please reach out to info@smartbottle.ca and one of our Customer Service Representatives will assist you with the return process.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund.

Smartbottle™ will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

How long will it take to receive my order?

Orders will take between 3-5 business days to arrive.

*Business days usually include Monday-Friday excluding weekends and federal holidays.

Didn't find what you're looking for?

Contact us or fill out a request form and we'll be happy to assist!