Frequently asked questions

Shipping & Returns

Where does Smartbottle™ ship to?

Smartbottle can be shipped anywhere in the world.

What is Smartbottle™'s Return Policy?

We would be happy to accept returns of any unused Smartbottle™ product* in its original packaging within 30 days of the purchase date. Please reach out to and one of our Customer Service Representatives will assist you with the return process.

*If a product is returned used or does not pass our inspection, it will not be eligible for a refund.

Smartbottle™ will not be responsible for shipping back any product deemed ineligible for a refund or exchange.

How long will it take to receive my order?

Orders will be processed between 3-5 business days upon receipt. ETA depends on the shipping location.

*Business days usually include Monday-Friday excluding weekends and federal holidays.


Product Questions

Why is Smartbottle™ reusable? 

Smartbottle™ is made of a medical grade BPA free polypropylene that can be sterilized with boiling water or put in the dishwasher thousands of times without deteriorating. It is truly a "Reusable Bottle for Life".

Can Smartbottle™ be recycled?

Smartbottle™ has a #5 designation and is fully recyclable. It is made of the same material that take-out containers and food storage containers are made of as well, it is made of FDA approved medical grade baby bottle material.

Why should I buy a Smartbottle™ over a metal bottle?

Smartbottle™ can be put in the dishwasher, is microwavable, can be put in the freezer, has no metallic taste, does not roll if dropped, does not smell when opened like many metal bottles, looks attractive like glass, has colourful cap options, comes in five sizes, is made in Canada with North American FDA quality control requirements, much more cost-effective.

How long will my Smartbottle™ last?

Smartbottle™ is a "Reusable Bottle for Life". If handled properly, Smartbottle™ will not deteriorate even after putting it in the dishwasher or sterilizing it thousands of times.

How often should Smartbottle™ go in the dishwasher?

Unlike metal bottles, Smartbottle™ can go in the dishwasher and does not need to be hand washed. It can be washed thousands of times whenever necessary.

Is Smartbottle™ safe for children?

Smartbottle™ is made at the same medical grade FDA approved material currently used for baby bottles for breastmilk.

Have the bottles been tested for phthalates leaching into the water?

Smartbottle™ has been tested for phthalates leaching into the water.  Smartbottle™ is made from medical-grade Polypropylene, which is BPA-free, and is the same material that has been used for approximately 50 years in Rubbermaid and Tupperware containers for food and beverage storage. Additionally, this is the same material that has been used for baby bottles, for breast pumps, and breastmilk storage for the last 35 years.

Smartbottle™ is made from the same material as Medela baby bottles, which is confirmed to be BPA-free, FDA approved for food, beverage, and medical applications.

Does Smartbottle™ have a metallic taste?

Smartbottle™ has an inert taste which makes drinking water for any other beverage unaffected by the bottle unlike a metal bottle.

When riding my bike, I have chipped my tooth with a metal bottle, is Smartbottle™ safe for exercising and riding a bicycle?

Yes, the material used for Smartbottle™ is strong and soft at the same time.

Will Smartbottle™ fit in my cupholder in my car?

All sizes of Smartbottle™ will fit in most cupholders.

Is Smartbottle™ made of glass?

Because of its glass-like look, many people think it is glass, however it is a soft medical grade polypropylene which will not shatter like glass and would be about 20 times lighter than a glass: a metal container. Smartbottle™ is approximately 28g compared with metal bottles which weigh usually between 900g and 1400g.

Does Smartbottle™ have a low carbon footprint?

Because of the following reasons, Smartbottle™ has a huge carbon footprint reduction over using a metal or glass bottle:

a) Smartbottle™ is approximately 20 times lighter than metal or glass bottles

b) Smartbottle™ is manufactured in the Toronto Canada area (Richmond Hill Ontario) and does not need to waste all the diesel fuel to bring it to North America from the Far East as almost all of the metal bottles currently do.

c) Smartbottle™ requires approximately 1/10 the energy to manufacture compared with a metal bottle, as a metal bottle requires steel or aluminum to be heated at extremely high temperatures, and if made in the Far East, these temperatures are achieved through coal-fired furnaces which contribute negatively to both global warming, and pollution.

d) In shipping Smartbottle™ to you, less energy is used because the weight of the bottle itself is approximately 1/20 compared to metal bottles.

Will Smartbottle™ keep my coffee hot?

Under normal room temperature conditions Smartbottle™ will keep coffee/tea hot for approximately 3 hours and if you add the Smartbottle™ Insulator it will keep hot drinks hot for approximately 6 hours. If you want to reheat your drink, simply put Smartbottle™ in the microwave, and presto, it is hot again!

For cold drinks, Smartbottle™ can be put in the freezer overnight, and you can have ice water the next morning, at least until noon. Freezing Smartbottle™ will not distort the shape of the bottle. If you add an insulator, it will extend the cold period by a further 4 hours approximately. (When freezing, allow 1 inch of headspace for expansion)

My metal bottle smells when I open it, will I have the same problem with Smartbottle™?

The reason your metal bottle smells is because there is mould growing in tiny places like the threads or the corners of the bottom of the bottle, which because the bottle is metal you can't see the mould to know that it's there and properly clean it. With Smartbottle™, which is transparent, any trapped debris can be immediately seen, sterilized in the dishwasher or removed immediately.

I have seen many recalls on metal bottles due to toxic lead in the solder of the bottom of the bottle. I have seen many popular brands having this problem and recalls, will I have this issue with Smartbottle™?

Because Smartbottle™ is made from medical grade polypropylene there is no lead or other toxic substances used in this material or in its manufacturing process. North American quality control guidelines are exercised in the manufacturing of Smartbottle™, whereas with most metal containers which are usually produced in countries like China, Vietnam, or Cambodia, the quality control standards are different than North American standards.

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